Return & Refund Policy

  • Return & Refund Policy

    Due to the perishable nature of halal meat products, all sales are final and we do not accept returns once an order has been delivered.

    However, your satisfaction and trust are extremely important to us. If there is an issue with your order, we are committed to resolving it quickly and fairly.

    When Refunds or Replacements Are Available

    We will offer a refund or replacement if:

      • You receive the incorrect item
      • An item is missing from your order
      • The product arrives damaged, spoiled, or unsafe
      • The product does not meet our quality or halal standards

    How to Report an Issue

    Please contact us within 24 hours of delivery with:

      • Your order number
      • A brief description of the issue
      • Photos of the product and packaging, if applicable

    📧 Email: support@[yourdomain].com

    Refund Process

      • Approved refunds will be issued to the original payment method
      • Processing time is typically 5–7 business days
      • In some cases, we may offer a replacement or store credit, based on your preference

    Non-Refundable Situations

    Refunds or replacements cannot be issued if:

      • The issue is reported after 24 hours
      • Products were not properly stored after delivery
      • The order was placed incorrectly by the customer

    Delivery & Storage Responsibility

    Once an order is marked as delivered, customers are responsible for promptly receiving and properly storing items to maintain freshness and food safety.

    Our Commitment

    We are dedicated to providing high-quality, ethically sourced halal meats. If something isn’t right, we’ll work with you respectfully to make it right.